FAQ's
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FAQ / Imoo Watch Phone
How to claim a warranty/register a complaint?
>
What is not covered by the warranty on the watch?
>
What are the documents I need to carry under this process?
>
Will this warranty be applicable internationally?
>
Do I entitle to the warranty service if I lost my invoice?
>
Will there be any cost incurred on the after-sales maintenance if the product purchased is still under 1 year warranty?
>
What is a Warranty Period?
>
What is imoo Warranty Policy?
>
How to claim a warranty/register a complaint?
>
What is not covered by the warranty on the watch?
>
What are the documents I need to carry under this process?
>
Will this warranty be applicable internationally?
>
Do I entitle to the warranty service if I lost my invoice?
>
Will there be any cost incurred on the after-sales maintenance if the product purchased is still under 1 year warranty?
>
What is a Warranty Period?
>
What is imoo Warranty Policy?
>
What should I do if I received a broken imoo Watch Phone?
>
Can I purchase specific parts for my device?
>
Can I purchase add-ons during the repair process?
>
If I return my device, when will I receive my refund?
>
Will rooting or unlocking the bootloader void my warranty?
>
What to do if I am unable to connect my watch with the phone?
>
I am unable to connect my watch to my phone after disconnection.
>
It takes long time to sync the data to my phone.
>
imoo watch phone does not shows right time.
>
In imoo Watch Phone Class Mode doesn’t work.
>
Rejection of calls from strangers is ineffective.
>
The battery status is out of sync with that of imoo Watch Phone.
>
How do I enter the watch phone number in imoo watch phone app?
>
How can I do SOS call?
>
How do I restore my watch?
>
How do I set up my imoo watch phone?
>
How do I enter the watch phone number in imoo app?
>
How do I restore my watch?
>
How can I do SOS call?
>
How do I set up my imoo watch phone?
>
How do I exit APPs on imoo Watch Phone?
>
How do I enter my imoo Watch Phone status bar?
>
How do I change the dial of imoo Watch Phone Z1?
>
How do I add friends with my imoo Watch Phone?
>
How do I exit APPs on imoo Watch Phone?
>
How do I enter my imoo Watch Phone status bar?
>
How do I change the dial of imoo Watch Phone Z6?
>
How do I add friends with my imoo Watch Phone?
>
What is Class Mode of imoo Watch Phone?
>
Incoming call not showing in the watch screen.
>
Incoming call not showing in the watch screen.
>
How do I make a call with my imoo Watch Phone Z1?
>
imoo Watch Phone has no ring tone or message tone.
>
imoo Watch Phone switches itself off during calls.
>
There is a noise/echo during calls on imoo Watch Phone.
>
How do I make a call with my imoo Watch Phone Z6?
>
imoo Watch Phone has no ring tone or message tone.
>
imoo Watch Phone switches itself off during calls.
>
There is a noise/echo during calls on imoo Watch Phone.
>
What is Class Mode of imoo Watch Phone?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
How do I record a video with my imoo Watch Phone Z1?
>
How do I take a picture with my imoo Watch Phone Z1?
>
How do I record a video with my imoo Watch Phone Z6?
>
How do I take a picture with my imoo Watch Phone Z6?
>
What is Class Mode of imoo Watch Phone?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
The battery of my watch is draining really fast, what should I do?
>
The battery of my watch is draining really fast, what should I do?
>
How do I charge my watch phone ?
>
I can’t charge my watch phone.
>
Charging is slow and imoo Watch Phone is not fully charged.
>
How do I charge my watch phone?
>
I can’t charge my imoo Watch Phone.
>
Charging is slow and imoo Watch Phone is not fully charged.
>
What is Class Mode of imoo Watch Phone?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
How do I send a video to a friend?
>
How do I send an image to a friend?
>
How do I send a message to a friend?
>
I can’t comment on imoo Watch Phone Friends Circles.
>
How do I send an image to a friend?
>
How do I send a message to a friend?
>
How do I add chat friends on imoo Watch Phone APP?
>
I can’t find the chat history on imoo Watch Phone.
>
How do I clear chat messages of my imoo watch phone app?
>
There is no voice sound when my phone reads chat messages in imoo watch phone app.
>
How do I add chat friends on imoo Watch Phone APP?
>
I don’t receive chat messages until I click on imoo Watch Phone APP/There is no tone when receiving chat messages.
>
My iPhone can’t use location and chat function in imoo Watch Phone APP on a cellular network.
>
imoo Watch Phone APP can’t send or receive chat messages.
>
What is Class Mode of imoo Watch Phone?
>
How do I set up Class Mode on my imoo Watch Phone?
>
Can I still make a call when my imoo Watch Phone Is in Class Mode?
>
What is Class Mode of imoo Watch Phone?
>
Can I still make a call when my imoo Watch Phone Is in Class Mode?
>
What is Class Mode of imoo Watch Phone?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
I am unable to connect my watch to my phone after disconnection.
>
What to do if I am unable to receive notification in imoo watch phone?
>
What to do if I am unable to connect my watch with the phone?
>
I am unable to connect my watch to my phone after disconnection.
>
What to do if I am unable to connect my watch with the phone?
>
What to do if I am unable to receive notification in imoo watch phone?
>
How do I restore the system of my imoo Watch Phone Z1?
>
imoo Watch Phone is stuck, crashed or some functions are not available.
>
imoo Watch Phone gets hot during use.
>
How do I fix abnormal sound issues of my imoo Watch Phone?
>
How do I restore the system of my imoo Watch Phone Z6?
>
imoo Watch Phone is stuck, crashed or some functions are not available.
>
imoo Watch Phone gets hot during use.
>
How do I fix abnormal sound issues of my imoo Watch Phone?
>
What is Class Mode of imoo Watch Phone?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
What to do if I am unable to connect my watch with the phone?
>
I am unable to connect my watch to my phone after disconnection.
>
It takes long time to sync the data to my phone.
>
imoo watch phone does not shows right time.
>
How do I clear chat messages of my imoo watch phone app?
>
There is no voice sound when my phone reads chat messages in imoo watch phone app.
>
How do I add chat friends on imoo Watch Phone APP?
>
In imoo Watch Phone Class Mode doesn’t work.
>
Rejection of calls from strangers is ineffective.
>
The battery status is out of sync with that of imoo Watch Phone.
>
imoo Watch Phone APP doesn’t work.
>
When I log in, it shows “imoo watch phone app is not responding. Do you want to close it?”
>
I didn’t receive a verification code during registration.
>
How do I unbind the phone from imoo Watch Phone if the administrator loses his/her phone?
>
The new user has sent a binding request to the administrator, but the administrator has not received the request on imoo Watch Phone APP.
>
How do I download and install imoo Watch Phone APP?
>
imoo Watch Phone APP version update fails.
>
I don’t receive chat messages until I click on imoo Watch Phone APP/There is no tone when receiving chat messages.
>
My iPhone can’t use location and chat function in imoo Watch Phone APP on a cellular network.
>
imoo Watch Phone APP can’t send or receive chat messages.
>
Where can I find the manual for imoo Watch Phone Z6?
>
How do I set up Wi-Fi of my imoo Watch Phone?
>
It says “Web Authentication is not Supported” when I connect imoo Watch Phone to Wi-Fi.
>
imoo Watch Phone Wi-Fi is sometime automatically disconnected.
>
It says “Wrong Password for Wi-Fi Connection” during imoo Watch Phone Wi-Fi connection.
>
imoo Watch Phone network signal is abnormal.
>
How do I check the status of the network on my imoo Watch Phone?
>
How do I set up Wi-Fi of my imoo Watch Phone?
>
It says “Web Authentication is not Supported” when I connect imoo Watch Phone to Wi-Fi.
>
imoo Watch Phone Wi-Fi is sometime automatically disconnected.
>
It says “Wrong Password for Wi-Fi Connection” during imoo Watch Phone Wi-Fi connection.
>
imoo Watch Phone network signal is abnormal.
>
How do I check the status of the network on my imoo Watch Phone?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
What is the standard delivery time?
>
Can I redirect my order to a different address if my order has already placed?
>
How to track your order?
>
What are you supposed to do if you haven’t received the invoice?
>
What are the delivery charges?
>
What should I do if I received wrong or missing merchandise?
>
What should I do if my parcel was damaged upon delivery?
>
What should I do if my tracking has not been updated for an extended period of time?
>
What should I verify before I sign for the parcel?
>
Do I need to install a SIM card to use my imoo Watch Phone?
>
How do I send a video to a friend?
>
How do I send an image to a friend?
>
How do I send a message to a friend?
>
I can’t comment on imoo Watch Phone Friends Circles.
>
How do I enter the watch phone number in imoo watch phone app?
>
How can I do SOS call?
>
How do I restore my watch?
>
How do I set up my imoo watch phone?
>
I am unable to connect my watch to my phone after disconnection.
>
What to do if I am unable to receive notification in imoo watch phone?
>
What to do if I am unable to connect my watch with the phone?
>
The battery of my watch is draining really fast, what should I do?
>
Incoming call not showing in the watch screen.
>
What is in the box of imoo Watch Phone Z6?
>
How do I send an image to a friend?
>
How do I send a message to a friend?
>
How do I enter the watch phone number in imoo app?
>
I am unable to connect my watch to my phone after disconnection.
>
The battery of my watch is draining really fast, what should I do?
>
Incoming call not showing in the watch screen.
>
Which operator should I choose for my imoo Watch Phone Z6?
>
What to do if I am unable to connect my watch with the phone?
>
What to do if I am unable to receive notification in imoo watch phone?
>
How do I restore my watch?
>
How can I do SOS call?
>
How do I set up my imoo watch phone?
>
How do I add Minichat friends on imoo Watch Phone APP?
>
Which phone plan should I choose for my imoo Watch Phone Z6?
>
How do I add chat friends on imoo Watch Phone APP?
>
imoo Watch Phone APP doesn’t work.
>
When I log in, it shows “imoo watch phone app is not responding. Do you want to close it?”
>
I didn’t receive a verification code during registration.
>
How do I unbind the phone from imoo Watch Phone if the administrator loses his/her phone?
>
The new user has sent a binding request to the administrator, but the administrator has not received the request on imoo Watch Phone APP.
>
How do I update the firmware of with my imoo Watch Phone?
>
imoo Watch Phone has detected a new version but it can’t be automatically upgraded while charging.
>
imoo Watch Phone can’t detect a new version.
>
What is Class Mode of imoo Watch Phone?
>
How do I set up Class Mode on my imoo Watch Phone?
>
Can I still make a call when my imoo Watch Phone Is in Class Mode?
>
How do I record a video with my imoo Watch Phone Z1?
>
How do I take a picture with my imoo Watch Phone Z1?
>
How long does imoo Watch Phone normally take to locate?
>
I can’t find the chat history on imoo Watch Phone.
>
How do I make a call with my imoo Watch Phone Z1?
>
imoo Watch Phone has no ring tone or message tone.
>
imoo Watch Phone switches itself off during calls.
>
There is a noise/echo during calls on imoo Watch Phone.
>
How do I set up Wi-Fi of my imoo Watch Phone?
>
It says “Web Authentication is not Supported” when I connect imoo Watch Phone to Wi-Fi.
>
imoo Watch Phone Wi-Fi is sometime automatically disconnected.
>
It says “Wrong Password for Wi-Fi Connection” during imoo Watch Phone Wi-Fi connection.
>
imoo Watch Phone network signal is abnormal.
>
How do I check the status of the network on my imoo Watch Phone?
>
How do I charge my watch phone ?
>
I can’t charge my watch phone.
>
Charging is slow and imoo Watch Phone is not fully charged.
>
How do I restore the system of my imoo Watch Phone Z1?
>
imoo Watch Phone is stuck, crashed or some functions are not available.
>
imoo Watch Phone gets hot during use.
>
How do I fix abnormal sound issues of my imoo Watch Phone?
>
How do I exit APPs on imoo Watch Phone?
>
How do I enter my imoo Watch Phone status bar?
>
How do I change the dial of imoo Watch Phone Z1?
>
How do I add friends with my imoo Watch Phone?
>
Which phone plan should I choose for my imoo Watch Phone Z1?
>
What type of SIM card should I choose for my imoo Watch Phone Z1?
>
Which operator should I choose for my imoo Watch Phone Z1?
>
Where can I find the manual for imoo Watch Phone Z6?
>
How do I update the firmware of with my imoo Watch Phone?
>
imoo Watch Phone has detected a new version but it can’t be automatically upgraded while charging.
>
imoo Watch Phone can’t detect a new version.
>
What is Class Mode of imoo Watch Phone?
>
Can I still make a call when my imoo Watch Phone Is in Class Mode?
>
How do I record a video with my imoo Watch Phone Z6?
>
How do I take a picture with my imoo Watch Phone Z6?
>
How long does imoo Watch Phone normally take to locate?
>
I don’t receive Minichat messages until I click on imoo Watch Phone APP/There is no tone when receiving Minichat messages.
>
My iPhone can’t use location and Minichat function in imoo Watch Phone APP on a cellular network.
>
imoo Watch Phone APP can’t send or receive Minichat messages.
>
There is no sound when my phone reads Minichat messages in imoo Watch Phone APP.
>
How do I clear Minichat messages of my imoo Watch Phone?
>
How do I use Minichat in imoo Watch Phone APP?
>
How do I make a call with my imoo Watch Phone Z6?
>
imoo Watch Phone has no ring tone or message tone.
>
imoo Watch Phone switches itself off during calls.
>
There is a noise/echo during calls on imoo Watch Phone.
>
How do I set up Wi-Fi of my imoo Watch Phone?
>
It says “Web Authentication is not Supported” when I connect imoo Watch Phone to Wi-Fi.
>
imoo Watch Phone Wi-Fi is sometime automatically disconnected.
>
It says “Wrong Password for Wi-Fi Connection” during imoo Watch Phone Wi-Fi connection.
>
imoo Watch Phone network signal is abnormal.
>
How do I check the status of the network on my imoo Watch Phone?
>
How do I charge my watch phone?
>
I can’t charge my imoo Watch Phone.
>
Charging is slow and imoo Watch Phone is not fully charged.
>
How do I restore the system of my imoo Watch Phone Z6?
>
imoo Watch Phone is stuck, crashed or some functions are not available.
>
imoo Watch Phone gets hot during use.
>
How do I fix abnormal sound issues of my imoo Watch Phone?
>
How do I exit APPs on imoo Watch Phone?
>
How do I enter my imoo Watch Phone status bar?
>
How do I change the dial of imoo Watch Phone Z6?
>
How do I add friends with my imoo Watch Phone?
>
Why doesn’t imoo Watch Phone have a charging adapter?
>
What is Class Mode of imoo Watch Phone?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
What should I do when my online transaction fails?
>
What happens if I’m charged twice?
>
What is the standard delivery time?
>
Does imoo store collects and stores my bank details?
>
Can I redirect my order to a different address if my order has already placed?
>
How to track your order?
>
What are you supposed to do if you haven’t received the invoice?
>
What are the delivery charges?
>
Are there any hidden charges when I make a payment?
>
What should I do if I get a payment error?
>
What should I do if I received wrong or missing merchandise?
>
What should I do if my parcel was damaged upon delivery?
>
What should I do if my tracking has not been updated for an extended period of time?
>
What should I verify before I sign for the parcel?
>
Do I need to install a SIM card to use my imoo Watch Phone?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
Which phone plan should I choose for my imoo Watch Phone Z6?
>
Which phone plan should I choose for my imoo Watch Phone Z1?
>
Which operator should I choose for my imoo Watch Phone Z1?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
How to claim a warranty/register a complaint?
>
What is not covered by the warranty on the watch?
>
What are the documents I need to carry under this process?
>
Will this warranty be applicable internationally?
>
Do I entitle to the warranty service if I lost my invoice?
>
Will there be any cost incurred on the after-sales maintenance if the product purchased is still under 1 year warranty?
>
What is a Warranty Period?
>
What is imoo Warranty Policy?
>
What should I do if I received a broken imoo Watch Phone?
>
Can I purchase specific parts for my device?
>
Can I purchase add-ons during the repair process?
>
If I return my device, when will I receive my refund?
>
Will rooting or unlocking the bootloader void my warranty?
>
What is the process for replacement?
>
How do I submit a return request?
>
How do I update the firmware of with my imoo Watch Phone?
>
imoo Watch Phone has detected a new version but it can’t be automatically upgraded while charging.
>
imoo Watch Phone can’t detect a new version.
>
How do I update the firmware of with my imoo Watch Phone?
>
imoo Watch Phone has detected a new version but it can’t be automatically upgraded while charging.
>
imoo Watch Phone can’t detect a new version.
>
Which operator should I choose for my imoo Watch Phone Z6?
>
Do I need to install a SIM card to use my imoo Watch Phone?
>
How do I send an image to a friend?
>
How do I send a message to a friend?
>
How do I enter the watch phone number in imoo app?
>
I am unable to connect my watch to my phone after disconnection.
>
The battery of my watch is draining really fast, what should I do?
>
Incoming call not showing in the watch screen.
>
What to do if I am unable to connect my watch with the phone?
>
What to do if I am unable to receive notification in imoo watch phone?
>
How do I restore my watch?
>
How can I do SOS call?
>
How do I set up my imoo watch phone?
>
How do I add chat friends on imoo Watch Phone APP?
>
imoo Watch Phone APP doesn’t work.
>
When I log in, it shows “imoo watch phone app is not responding. Do you want to close it?”
>
How do I unbind the phone from imoo Watch Phone if the administrator loses his/her phone?
>
The new user has sent a binding request to the administrator, but the administrator has not received the request on imoo Watch Phone APP.
>
How do I update the firmware of with my imoo Watch Phone?
>
imoo Watch Phone has detected a new version but it can’t be automatically upgraded while charging.
>
imoo Watch Phone can’t detect a new version.
>
What is Class Mode of imoo Watch Phone?
>
How do I set up Class Mode on my imoo Watch Phone?
>
Can I still make a call when my imoo Watch Phone Is in Class Mode?
>
How do I take a picture with my imoo Watch Phone Z1?
>
How long does imoo Watch Phone normally take to locate?
>
I can’t find the chat history on imoo Watch Phone.
>
How do I make a call with my imoo Watch Phone Z1?
>
imoo Watch Phone has no ring tone or message tone.
>
imoo Watch Phone switches itself off during calls.
>
There is a noise/echo during calls on imoo Watch Phone.
>
How do I set up Wi-Fi of my imoo Watch Phone?
>
It says “Web Authentication is not Supported” when I connect imoo Watch Phone to Wi-Fi.
>
imoo Watch Phone Wi-Fi is sometime automatically disconnected.
>
It says “Wrong Password for Wi-Fi Connection” during imoo Watch Phone Wi-Fi connection.
>
imoo Watch Phone network signal is abnormal.
>
How do I check the status of the network on my imoo Watch Phone?
>
How do I charge my watch phone ?
>
I can’t charge my watch phone.
>
Charging is slow and imoo Watch Phone is not fully charged.
>
How do I restore the system of my imoo Watch Phone Z1?
>
imoo Watch Phone is stuck, crashed or some functions are not available.
>
imoo Watch Phone gets hot during use.
>
How do I fix abnormal sound issues of my imoo Watch Phone?
>
How do I exit APPs on imoo Watch Phone?
>
How do I enter my imoo Watch Phone status bar?
>
How do I change the dial of imoo Watch Phone Z1?
>
How do I add friends with my imoo Watch Phone?
>
Which phone plan should I choose for my imoo Watch Phone Z1?
>
What type of SIM card should I choose for my imoo Watch Phone Z1?
>
Which operator should I choose for my imoo Watch Phone Z1?
>
How do I send a video to a friend?
>
How do I send an image to a friend?
>
How do I send a message to a friend?
>
I can’t comment on imoo Watch Phone Friends Circles.
>
How do I enter the watch phone number in imoo watch phone app?
>
How can I do SOS call?
>
How do I restore my watch?
>
How do I set up my imoo watch phone?
>
I am unable to connect my watch to my phone after disconnection.
>
What to do if I am unable to receive notification in imoo watch phone?
>
What to do if I am unable to connect my watch with the phone?
>
The battery of my watch is draining really fast, what should I do?
>
Incoming call not showing in the watch screen.
>
What is in the box of imoo Watch Phone Z6?
>
Which operator should I choose for my imoo Watch Phone Z6?
>
How do I add Minichat friends on imoo Watch Phone APP?
>
Which phone plan should I choose for my imoo Watch Phone Z6?
>
I didn’t receive a verification code during registration.
>
How do I set up Class Mode on my imoo Watch Phone?
>
How do I update the firmware of with my imoo Watch Phone?
>
imoo Watch Phone has detected a new version but it can’t be automatically upgraded while charging.
>
imoo Watch Phone can’t detect a new version.
>
What is Class Mode of imoo Watch Phone?
>
Can I still make a call when my imoo Watch Phone Is in Class Mode?
>
How do I record a video with my imoo Watch Phone Z6?
>
How do I take a picture with my imoo Watch Phone Z6?
>
How long does imoo Watch Phone normally take to locate?
>
I don’t receive Minichat messages until I click on imoo Watch Phone APP/There is no tone when receiving Minichat messages.
>
My iPhone can’t use location and Minichat function in imoo Watch Phone APP on a cellular network.
>
imoo Watch Phone APP can’t send or receive Minichat messages.
>
There is no sound when my phone reads Minichat messages in imoo Watch Phone APP.
>
How do I clear Minichat messages of my imoo Watch Phone?
>
How do I use Minichat in imoo Watch Phone APP?
>
How do I make a call with my imoo Watch Phone Z6?
>
imoo Watch Phone has no ring tone or message tone.
>
imoo Watch Phone switches itself off during calls.
>
There is a noise/echo during calls on imoo Watch Phone.
>
How do I set up Wi-Fi of my imoo Watch Phone?
>
It says “Web Authentication is not Supported” when I connect imoo Watch Phone to Wi-Fi.
>
imoo Watch Phone Wi-Fi is sometime automatically disconnected.
>
It says “Wrong Password for Wi-Fi Connection” during imoo Watch Phone Wi-Fi connection.
>
imoo Watch Phone network signal is abnormal.
>
How do I check the status of the network on my imoo Watch Phone?
>
How do I charge my watch phone?
>
I can’t charge my imoo Watch Phone.
>
Charging is slow and imoo Watch Phone is not fully charged.
>
How do I restore the system of my imoo Watch Phone Z6?
>
imoo Watch Phone is stuck, crashed or some functions are not available.
>
imoo Watch Phone gets hot during use.
>
How do I fix abnormal sound issues of my imoo Watch Phone?
>
How do I exit APPs on imoo Watch Phone?
>
How do I enter my imoo Watch Phone status bar?
>
How do I change the dial of imoo Watch Phone Z6?
>
How do I add friends with my imoo Watch Phone?
>
Why doesn’t imoo Watch Phone have a charging adapter?
>
