After-Sales & Warranty Archives

If any fault occurs in imoo product, you may raise a ticket requesting the replacement. Once your package is received and checked to verify that the warranty is still valid, we will issue a replacement for all eligible product(s).

Once the order is delivered, it cannot be returned. It includes the condition of the box in even unopened condition. If you have received a wrong or damaged product, please connect with our Customer Service team at support.in@imoo.com within 24 hours from the time of delivery.

Step 1 – Go to support imoo page

Step 2 – Click on “Register Complaint”

Step 3 – Fill all details and register your complaint

Step 4 – After Create complaint docket no. your complaint is registered and resolve as soon as possible

Some accessories (for example: manual, warranty card, Sim Ejector.) are not covered by this warranty.

You shall get the warranty services through imoo support for the products within warranty period along with the supporting documents (invoice and warranty card).
If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall take priority.

The Warranty applies only to customer who purchased the product in India and is not assignable or transferable to any subsequent purchase/customer.

A valid warranty card and invoice are required to ensure the basic guarantee of your rights, please be sure to keep them safe

The warranty for the Product – for a period of 12 months from the Date of Purchase or proof of purchase. You are entitled to complimentary maintenance services by imoo support for any manufacturing defect provided the device is not being misused or abused, damaged or waterlogged.

S.No.	Category	Description	Warranty Period
1	Watch Phone	Main Device	1 Year
		Accessories	180 days

Note: Cosmetic item such as watch strip are not covered in warranty.

Customers who purchase a imoo watch phone may replace it within 10 days, and will receive 1 year of free maintenance on the product, and 6 Months Replacement Warranty for the Accessories from the purchase date if there are any functional faults (For details, please refer to warranty terms or contact on imoo support).